Shipping policy
Shipping Policy
Thank you for shopping with us at Virella. We’re committed to delivering your fashion items quickly and reliably. Please read our shipping policy below to learn more about how and when you can expect your order.
1. Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Once your order is processed, you will receive a confirmation email along with tracking information.
2. Shipping Destinations
We currently ship to:
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United States
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All countries within Europe
If you are located outside these regions, please contact us before placing an order.
3. Shipping Methods & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
| Region | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| USA | Standard Shipping | 4–7 business days | Calculated at checkout |
| USA | Express Shipping | 2–3 business days | Calculated at checkout |
| Europe | Standard Shipping | 5–10 business days | Calculated at checkout |
| Europe | Express Shipping | 3–5 business days | Calculated at checkout |
Please note: delivery times are estimates and may vary depending on external factors such as customs processing or carrier delays.
4. Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. Tracking information usually becomes active within 24 hours.
You can track your order through the link provided in your confirmation email or by logging into your account on our website.
5. Customs, Duties & Taxes
Orders shipped outside the United States may be subject to import duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost.
Virella is not responsible for these additional charges. Any applicable fees are the responsibility of the customer.
6. Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to save all packaging materials and damaged items as evidence.
If you need assistance, you can also reach out to us at virellaasupp0rt@gmail.com, and we’ll do our best to help resolve the issue.
7. Questions or Concerns?
We’re here to help! If you have any questions about shipping, your order, or anything else, please contact us at:
📧 Email: virellaasupp0rt@gmail.com
📞 Phone: +972 0503207564